Privacy Policy

JGB Brothers is a limited liability company.

JGB Brothers is committed to protecting the privacy of its customers. Please take a moment to read this document to learn more about the data we collect, how we use it, and your rights.

JGB Brothers (hereinafter also referred to as “we”) is responsible for processing personal data collected through the JGB Brothers website and any related applications (the “Website”).

What do we use the collected personal data for?

Depending on how you use our Website, interact with us, and what consent you have given, we may use your personal data for the following purposes:

processing orders and managing your online account,
handling and responding to inquiries or complaints submitted to our customer service department,
personalizing the Website to display content that best matches your interests based on your account information, purchase history, and browsing activity,
improving and maintaining the Website and monitoring how it is used,
conducting market research (e.g., contacting you to obtain feedback about our products),
sending marketing communications and displaying personalized advertisements — where we have your consent or are otherwise legally permitted to do so,
security purposes,
complying with legal and statutory requirements.

Legal Basis for Data Processing (GDPR)

where processing is necessary for the performance of a contract or to take steps prior to entering into a contract (e.g., when making a purchase, we use your data to process payment and delivery),
where you have given your consent (e.g., for contact purposes, completing your profile with additional data, or agreeing to marketing communications),
where it is our legitimate interest to maintain and promote our services (e.g., personalizing the Website to better match products and offers to your preferences).

What Personal Data Do We Collect?

We collect and process, among others: first and last name, address, email address, password, phone number, IP address, login data and visited pages, order history, preferences and interests, viewed products, delivery information, and complaint details.

Mandatory or optional data fields are marked with an asterisk (*) at the time of collection. Some data is collected automatically as a result of using the Website.

We collect data, among others, when you:

create a “My Account” customer account,
place an order,
browse the Website and products,
contact customer service,
submit a review.

The collected data is used exclusively by JGB Brothers. JGB Brothers does not share or sell personal data.

Marketing and Customer Acquisition

JGB Brothers communicates with customers and — depending on marketing preferences — may use personal data to send marketing messages (email, telephone, mail). Some messages may be personalized based on purchase or browsing history.

Email Marketing

When creating an account, users are asked to consent to receiving newsletters and information from JGB Brothers.

Exception: We may also contact you without separate consent if you are already a JGB Brothers customer and we are offering products or services related to your previous purchases.

You may unsubscribe from marketing communications at any time by clicking the “Unsubscribe” link in an email, changing your account settings, or contacting us. Unsubscribing from marketing communications does not prevent you from receiving service-related messages (e.g., order or delivery confirmations).

Marketing on Other Websites

JGB Brothers advertisements may also appear on other websites (e.g., social media platforms). These advertisements are often personalized through cookies. If you do not wish to see personalized ads, you can adjust your privacy and cookie settings in your browser and on third-party websites.

Sharing Personal Data

We share personal data only in the following cases:

cooperation with service providers (e.g., payment processors, courier companies),
cooperation with legal and professional advisors,
detecting and preventing fraud,
with law enforcement authorities or public authorities upon justified request.

We never sell or rent personal data.

Data Storage and Transfers

We use service providers around the world, so personal data may also be processed outside of Europe. If data is transferred outside the EEA, we apply appropriate safeguards (including EU standard contractual clauses).

We retain data only as long as necessary to fulfill the purposes described above (e.g., order processing, tax obligations, warranties, complaints). After this period, the data is deleted.

Security

Our Website uses data encryption (e.g., SSL) when transmitting information. Although we apply all appropriate security measures, we cannot guarantee the complete security of information transmitted online.

Cookies

The JGB Brothers Website uses cookies and similar technologies to:

operate Website functions (e.g., cart, login),
analyze traffic and effectiveness,
personalize advertisements.

Types of Cookies:

Essential – required for the Website to function properly (cart, login),
Performance – anonymous data about how the Website is used,
Functional – remembering preferences (e.g., language, location),
Advertising and targeting – tailoring content and limiting the number of times ads are displayed,
Social media – enabling content sharing on social media and targeting ads on those platforms.

Your Rights

You have the right to:

access, correct, transfer, and delete your data,
object to the use of your data for specific purposes (e.g., marketing).

To exercise your rights or if you have any questions, please contact us (details below) or your local data protection supervisory authority.

Contact Details

JGB Brothers LLC
66 Innovation Drive, Highway 301
Bamberg, SC 29003, USA
office@jgbbrothers.com